J0814
Japanese logistics company in Bangi
Location: Bangi, Selangor
Salary: Up to RM4,000
Probation Period: 3 months-6 months
Language: English, Malay, Mandarin (Preferable)
WORKING HOURS
Monday to Friday:
o 1st Shift: 8:30am to 6:00pm (Break time: 1 hour)
o 2nd Shift: 2:30pm to 0:00am (Break time: 1 hour)
RESPONSIBILITIES
- Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)
- Record user inquiries via email and processes in the incident management system.
- Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.
- Keep users informed of incident progress and notify them of changes or outages.
- Close resolved incidents, requests, and others in a timely manner.
- Follow up on open tickets and influence tech teams for prioritization.
- Relay customer feedback or suggestions to the appropriate internal teams.
REQUIREMENTS
- Candidates must possess at least Bachelor Degree, Professional Degree or Master’s Degree preferably in Information Technology or any other equivalent.
- Excellent communication skills.
- Problem-solving skills.
- Good knowledge of Microsoft products (Microsoft 365, Word, Excel, PowerPoint, Teams).
- Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.
- Positive and professional demeanor to build rapport with colleagues and ensure a satisfactory customer experience.
- Preferable: Experience 2-3 years in IT Helpdesk or Service Desk or an understanding of IT support operations. *Fresh Graduate are welcome to apply.
- Preferable: Willingness to work as an L2 application support engineer (Jave, .Net, etc.) in the future.
- Preferable: Experience in ZenDesk (*ZenDesk is used in our helpdesk operations).
- Salary Range: RM2,500-4,000/month. (To be determined based on experience and skills.) *Including All of allowances (Transportation, Nightshift)
BENEFITS
- EPF& SOCSO
- Bonus: Yes
- Transportation Allowance: Yes
- Other allowances (nightshift)
- Annual Leave: Yes
- Medical Leave: Yes
- Sat, Sun & PH off
- Other benefits will be disclosed during the interview
If interested, kindly WhatsApp Ms. Sheila
+60 11-5747 5639