Helpdesk Executive

J0814

Japanese logistics company in Bangi

Location: Bangi, Selangor

Salary: Up to RM4,000

Probation Period: 3 months-6 months

Language: English, Malay, Mandarin (Preferable)

WORKING HOURS

Monday to Friday:

o 1st Shift: 8:30am to 6:00pm (Break time: 1 hour)

o 2nd Shift: 2:30pm to 0:00am (Break time: 1 hour)

RESPONSIBILITIES

  • Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)
  • Record user inquiries via email and processes in the incident management system.
  • Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.
  • Keep users informed of incident progress and notify them of changes or outages.
  • Close resolved incidents, requests, and others in a timely manner.
  • Follow up on open tickets and influence tech teams for prioritization.
  • Relay customer feedback or suggestions to the appropriate internal teams.

REQUIREMENTS

  • Candidates must possess at least Bachelor Degree, Professional Degree or Master’s Degree preferably in Information Technology or any other equivalent.
  • Excellent communication skills.
  • Problem-solving skills.
  • Good knowledge of Microsoft products (Microsoft 365, Word, Excel, PowerPoint, Teams).
  • Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.
  • Positive and professional demeanor to build rapport with colleagues and ensure a satisfactory customer experience.
  • Preferable: Experience 2-3 years in IT Helpdesk or Service Desk or an understanding of IT support operations. *Fresh Graduate are welcome to apply.
  • Preferable: Willingness to work as an L2 application support engineer (Jave, .Net, etc.) in the future.
  • Preferable: Experience in ZenDesk (*ZenDesk is used in our helpdesk operations).
  • Salary Range: RM2,500-4,000/month. (To be determined based on experience and skills.) *Including All of allowances (Transportation, Nightshift)

BENEFITS

  • EPF& SOCSO
  • Bonus: Yes
  • Transportation Allowance: Yes
  • Other allowances (nightshift)
  • Annual Leave: Yes
  • Medical Leave: Yes
  • Sat, Sun & PH off
  • Other benefits will be disclosed during the interview

If interested, kindly WhatsApp Ms. Sheila
+60 11-5747 5639

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